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Services

All prices exclude Road Fund Licence and a First Registration Fee at the current rate where applicable. Vehicles are supplied with balance of manufacturers warranty where available. Vehicle taxation and specification information are based on manufacturers’ information provided when new. While every effort is made to ensure the information is correct, third-party providers supply the data, and Uk Car Sales cannot guarantee its accuracy. Please reconfirm any details that are important to you with a customer advisor who will be happy to help. Specification subject to confirmation on inspection. Vehicles may be moved from site to site at an additional cost. UKCS Ltd is authorised and regulated by the Financial Conduct Authority for consumer credit and is permitted to advice on and arrange General Insurance Contracts.

All prices exclude Road Fund Licence and a First Registration Fee at the current rate where applicable. Vehicles are supplied with balance of manufacturers warranty where available. Vehicle taxation and specification information are based on manufacturers’ information provided when new. While every effort is made to ensure the information is correct, third-party providers supply the data, and UKCS Ltd cannot guarantee its accuracy. Please reconfirm any details that are important to you with a customer advisor who will be happy to help. Specification subject to confirmation on inspection. Vehicles may be moved from site to site at an additional cost. UKCS Ltd is authorised and regulated by the Financial Conduct Authority for consumer credit and is permitted to advice on and arrange General Insurance Contracts,(our FRN is 792683 register.fca.org.uk). As an FCA-regulated credit broker we can introduce you to a selected group of lenders (a list is available on request) who may be able to help you finance your purchase. This group of lenders provides us with a range of products which may be suitable for your purchase (subject to status) we will explain the key features of those products to you. We do not charge fees for our Consumer Credit services. We will be paid a commission for introducing you to our selective group of lenders, this will be a percentage of the amount that you borrow. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed.

 

Complaints contact

                    Phone: O1792 580556                                                      Email: sales@ukcarsales.co.uk

Financial Conduct Authority (FCA)

Uk Car Sales is authorised and regulated by the Financial Conduct Authority, under FCA number: 792683. We act as a credit broker, not a lender. We work with several carefully selected credit providers who may be able to offer you finance for your purchase. (Written Quotation available upon request). Whichever lender we introduce you to, we will typically receive a commission from them either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commissions at different rates. All finance is subject to status and income. Terms and conditions apply. Applicants must be 18 years or over. We are only able to offer finance products from these providers.

 

Complaints Procedure

We hope you are fully satisfied with any products or services received from Uk Car Sales, however, if there is something you are unhappy with, please contact the relevant team member, so that we can look to put matters right.

Please contact us as soon as possible and in the first instance, ask to speak to the member of staff in the relevant department, who will look to resolve your complaint.

 

ESCALATING THE COMPLAINT:
Depending on the nature of the complaint and associated complexity, we aim to resolve most complaints within 72 hours, however, sometimes this is not possible, although we will always aim to resolve your complaint as quickly as possible.

 

If your complaint relates to Financial Services, we are required to adhere to a strict Code of Conduct and the timeline for resolving complaints, which is detailed in the FCA Regulations and these can be found on www.fca.org.uk.

If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response, you may be able to ask the Financial Ombudsman Service for an independent review.

Please note, the Financial Ombudsman is unable to deal with your complaint unless you have given us the opportunity to put things right first. The Financial Ombudsman is an independent service for resolving disputes between consumers (you) and the FCA authorised companies (us). This service is free of charge.

Further helpful information can also be obtained by visiting the Financial Ombudsman Service website.

Savings shown are against New UK List Price. VAT number: 281 0927 07. All information correct at time of publication.

Ukcs Ltd | Registered Office: 10 St. Helens Road, Swansea, Wales, SA1 4AW | Company Number: 07629056